Terms of Service

1. Acceptance of Terms

By accessing, browsing, or utilizing websites, software portals, APIs, or consulting services provided by ZenAI Automation ("ZenAI", "Company", "we", "us", or "our"), you acknowledge that you have read, understood, and agree to be bound by these Terms of Service, along with our Privacy Policy and any project-specific Statements of Work (SOW). If you are entering into this agreement on behalf of a corporation or legal entity, you represent that you possess the authority to bind such entity.

2. Scope of Services & AI Consulting

ZenAI Automation provides specialized artificial intelligence consulting, custom machine learning engineering, autonomous workflow automation, web application development, and proprietary algorithmic software tools. All consulting engagements, deliverables, milestones, and commercial specifications are governed by mutual Statements of Work executed between ZenAI and the client.

3. Intellectual Property Rights & Deliverables Ownership

Upon receipt of full payment for completed milestones specified under an active agreement, ZenAI assigns to the client all right, title, and interest in and to custom software deliverables, web frontends, and tailored automation scripts created specifically for the client.

ZenAI retains all rights to its pre-existing core intellectual property, foundational workflow libraries, proprietary algorithmic frameworks, and development accelerators utilized during system implementation. Clients receive a perpetual, non-exclusive, worldwide license to utilize embedded foundational components within their delivered systems.

4. Client Data Confidentiality & Model Privacy

We maintain strict confidentiality regarding client business records, customer transactions, and operational data. ZenAI Automation adheres to zero-retention and zero-training policies with external model providers:

• Client proprietary data is never used to train or fine-tune public foundation models.
• All API pipelines incorporate enterprise-tier data isolation, zero-data-retention agreements, and encrypted transport protocols (TLS 1.3).
• Access to client production environments is restricted strictly to assigned engineers under mutual Non-Disclosure Agreements (NDAs).

5. Fees, Invoicing & Retainers

Professional service fees, milestone billing schedules, and monthly support retainers are outlined in individual project proposals. Unless otherwise specified in writing, invoices are due upon presentation. Deposits and milestone payments for completed development phases are non-refundable once engineering sprints have commenced.

6. Disclaimer of Warranties

THE SERVICES AND WEBSITE MATERIALS ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. ZENAI AUTOMATION MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, REGARDING THE OPERATIONAL ACCURACY, RELIABILITY, OR ERROR-FREE PERFORMANCE OF THIRD-PARTY ARTIFICIAL INTELLIGENCE MODELS (INCLUDING LARGE LANGUAGE MODELS, SPEECH SYNTHESIS ENGINES, OR COMPUTER VISION SYSTEMS). CLIENTS ACKNOWLEDGE THAT GENERATIVE AI SYSTEMS PRODUCE PROBABILISTIC OUTPUTS AND MUST BE VALIDATED BY HUMAN OVERSIGHT PRIOR TO HIGH-STAKES DEPLOYMENT.

7. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL ZENAI AUTOMATION, ITS AFFILIATES, OFFICERS, DIRECTORS, OR EMPLOYEES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES (INCLUDING LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS INTERRUPTION) ARISING OUT OF OR IN CONNECTION WITH THE USE OF OUR SERVICES. ZENAI'S TOTAL AGGREGATE LIABILITY UNDER ANY CLAIM SHALL NOT EXCEED THE TOTAL FEES PAID BY THE CLIENT TO ZENAI IN THE THREE (3) MONTHS PRECEDING THE CLAIM.

8. Governing Law & Jurisdiction

These Terms of Service and any associated legal disputes shall be governed by and construed in accordance with the laws of the Commonwealth of Virginia, United States, without regard to its conflict of law principles. Any legal action or proceeding arising under these Terms shall be instituted exclusively in state or federal courts situated in Fairfax County, Virginia.

9. Contact & Legal Notices

For questions concerning these Terms of Service or to submit official legal notices, please reach out to: